Sumilux Documentation
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  • GREETING
    • Welcome to Sumilux
    • Why Choose Us
    • Full Theme Features
    • How To Get Support
    • FAQs
  • INSTALLATION
    • Theme Requirements
    • Install Demo & Activate Theme
    • Where Is My Purchase Code?
    • Optimize Theme
  • UPDATE
    • Change Log
    • How To Update Theme
  • Basic Theme Setup
    • WordPress Configuration
    • Set Your Homepage
    • Edit With Elementor
  • Theme Options
    • About Theme Options
    • Logo
    • Header Setting
      • How To Change Icon Style
    • Footer Setting
    • Theme Colors
    • Font - Typography
    • Search
    • Popup
    • Mobile Navigation
    • Modal
    • Favicon
    • Loading Icon Style
    • Scroll To Top
  • ECOMMERCE SETTINGS
    • Account Page
    • Cart
    • Product Wishlist
      • Wishlist Plugin Setting
    • Product Compare
      • Compare Plugin Setting
    • Product Quick View
    • Rating
    • Product Image Setting
    • Store Notice
    • Product Hover Effects
    • Product Detail Page
      • Image Setting
      • Summary
      • Description Type
      • Related Products & UpSells
    • Category Page Setting
      • Pagination Type
      • Filter Position
      • Sidebar Shop Filter
      • Product Category Operator
    • Free Shipping Threshold Calculator
    • Estimated Delivery
    • Sale Countdown Timer
    • Custom Fields
    • Checkout Page
  • BLOG SETTINGS
    • Blog Category Settings
    • Blog Detail Settings
  • CREATE MENU
    • How To Create Main Menu
    • How To Create Mega Menu
    • Menu Text Color
  • GENERAL CONFIGURATION
    • Testimonial
    • Social Shares
    • Contact Info
    • 404 Error Page
    • Google
    • Facebook Pixel
  • RBB Elements
    • RBB Slider
    • RBB WooCommerce Products
    • RBB WooCommerce Single Product
    • RBB Banner
    • RBB Testimonials
    • RBB Posts
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  1. GREETING

How To Get Support

Each comes with 6 months of support for your Theme. Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.

Many fundamental and technical questions are answered in this documentation, so please refer to our Documentation first. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.


Item support includes:

  • Availability of the author to answer questions

  • Answering technical questions about item’s features

  • Assistance with reported bugs and issues

However, item support does not include:

  • Item customization & Installation.

  • Setting up your store.

  • Support for third-party customs/software/plug-ins.

  • Teaching you HTML & CSS etc.

We kindly remind you that leaving a 1-star rating or negative comments to pressure us into addressing issues outside the scope of support defined by Themeforest’s policies is against Envato's regulations.

In such cases, we may temporarily suspend our support services for your account and escalate the matter to Themeforest for further review. Please be aware that violating Envato's terms may result in the suspension of your license. Additionally, refund requests will not be accepted under these circumstances.


Please open a support ticket via the item's Support tab.

All of your emails will be reviewed and checked manually carefully. However, based on the number of support tickets and the nature of the request itself

  • Support Time: Monday – Friday

  • Response Time: 24 Hours – 48 Hours

  • Timezone: Our Timezone is GMT+7

We always respond to support tickets in a timely manner. If you submit a ticket over the weekend, please be patient as we will assist you early next week with the highest priority. Thank you for your understanding.

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Please click on support tab then click on "Contact Author" button