Frequently Asked Questions

1 - Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and stylesheets missing" error message being displayed when trying to upload or activate the theme. This error message does not mean the theme you purchased is broken; it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

2 - Why am I not getting a response after submitting a support request?

We usually never respond more than 12 – 24 hours after you submit a support request (Except Saturday and Sunday). However, there are some cases where we have responded, but customers reflect in the comment that they have not received any emails. Please check some issues:

  • After you submit a support request via the support tab, we will respond via the email you used to sign up for a Themeforest account, please check this email. We encountered many cases where customers did not remember the email used to register for a themeforest account or used an error email (maybe due to an expired domain or faulty server hosting…), so they did not receive a response from our support team.

  • Please double-check the Spam Box section; it is possible that the email has been queued as spam mail for some reason.

3 - Is the license I bought used forever, or does it have a monthly fee?

You only need to pay once, no monthly payments

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