> For the complete documentation index, see [llms.txt](https://documents.risingbamboo.com/rbb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documents.risingbamboo.com/rbb/how-to-get-support.md).
# How To Get Support
Each comes with 6 months of support for your Theme. Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.
Many fundamental and technical questions are answered in this Documentation, **so please refer to our Documentation first**. Please read it carefully and follow the steps from the top to the bottom. You will find detailed instructions to set up elements in the theme.
***
### Item support includes:
* Availability of the author to answer questions
* Answering technical questions about item's features
* Assistance with reported bugs and issues
### However, item support does not include:
* Item customization & Installation.
* Setting up your store.
* Support for third-party customs/software/plug-ins.
* Teaching you HTML & CSS etc.
{% hint style="danger" %}
We kindly remind you that leaving a 1-star rating or negative comments to pressure us into addressing issues outside the scope of support defined by Themeforest’s policies is against Envato's regulations.
In such cases, we may temporarily suspend our support services for your account and escalate the matter to Themeforest for further review. Please be aware that violating Envato's terms may result in the suspension of your license. Additionally, refund requests will not be accepted under these circumstances.
{% endhint %}
### **Please open a support ticket via the item's Support tab.**
All of your emails will be reviewed and checked manually carefully. However, based on the number of support tickets and the nature of the request itself
* **Support Time:** Monday – Friday
* **Response Time:** 24 Hours – 48 Hours
* **Timezone:** Our Timezone is GMT+7
Please click on support tab then click on "Contact Author" button
{% hint style="success" %}
*We have never left a customer unresponsive. If the support ticket is submitted over the weekend, please be patient; we will assist you early next week with the highest priority.*
Thanks for your patience
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://documents.risingbamboo.com/rbb/how-to-get-support.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
